PRIVACY POLICY

1. INTRODUCTION

Valley Mini Storage ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you rent storage units from us, visit our facility, or use our website.

This policy complies with applicable privacy laws including the Tennessee Personal Rights Protection Act, California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act, Colorado Privacy Act, and other state privacy regulations.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

Personal Information

• Name and contact information (phone, email, address)
• Driver's license or government-issued ID
• Emergency contact information
• Payment information (credit card, bank account)
• Insurance information (if applicable)

Rental Information

• Unit number and rental agreement details
• Payment history and account status
• Access records (if applicable)
• Communication records (calls, emails, texts)
• Video surveillance footage (for security purposes only)

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited on our website
• Time and date of visits
• Referring website addresses

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process rental agreements and payments
• Provide access to storage units
• Communicate about your rental and account
• Send payment reminders and notices
• Maintain facility security
• Comply with legal obligations
• Enforce rental agreements
• Respond to customer service requests
• Send marketing communications (with your consent)

4. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors
• Email and SMS communication providers
• Security monitoring services
• Collection agencies (if account is delinquent)
• Insurance providers (if applicable)

Legal Requirements

We may disclose your information if required by law, including:

• Court orders and subpoenas
• Law enforcement requests
• Legal proceedings
• Compliance with federal, state, and local laws

Business Transfers

If Valley Mini Storage is sold or merged, your information may be transferred as part of that transaction.

5. DATA SECURITY

We implement reasonable security measures to protect your personal information, including:

• Physical security at our facility
• Secure storage of records
• Limited access to personal information
• Regular security assessments

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

6. YOUR RIGHTS AND CHOICES

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your information in a portable format
• Opt-Out: Opt-out of marketing communications
• Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us using the information provided below.

7. STATE-SPECIFIC PRIVACY RIGHTS

California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information)
• Right to limit use of sensitive personal information
• Right to correct inaccurate information

Tennessee Residents

Tennessee residents have rights under the Tennessee Personal Rights Protection Act, including the right to access and correct personal information.

Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have similar rights to access, delete, correct, and port their personal information, as well as opt-out of certain processing.

Nevada Residents

Nevada residents may opt-out of the sale of personal information. We do not sell personal information.

8. ACCESSIBILITY (ADA COMPLIANCE)

Valley Mini Storage is committed to ensuring digital accessibility for people with disabilities. We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you have difficulty accessing any part of our website or need assistance, please contact us:

• Phone: (931) 967-1421
• Email: valleymini215@gmail.com

We will work with you to provide the information in an alternative format.

9. COOKIES AND TRACKING

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

Do Not Track Signals

We do not currently respond to Do Not Track signals. However, you can control tracking through your browser settings.

10. MARKETING COMMUNICATIONS

With your consent, we may send you promotional communications about our services and special offers. You can opt-out at any time by:

• Clicking "unsubscribe" in emails
• Replying "STOP" to text messages
• Calling us at (931) 967-1421
• Emailing valleymini215@gmail.com

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Storage unit rentals require tenants to be 18 or older.

12. DATA RETENTION

We retain your personal information for as long as necessary to:

• Maintain your rental agreement
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Tennessee law requires us to maintain certain records for specific periods. Video surveillance footage is typically retained for 30-90 days unless needed for security purposes.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. INTERNATIONAL USERS

Our services are intended for use in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on our website
• Updating the "Last Updated" date
• Sending notice to tenants (for significant changes)

16. CONTACT US

17. CONSENT

By using our services or website, you consent to our Privacy Policy and agree to its terms.

IMPORTANT: This privacy policy is provided for informational purposes. For specific legal advice regarding privacy matters, please consult with a qualified attorney.