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FREQUENTLY ASKED QUESTIONS

Get Quick Answers • Learn About Our Services • Make Informed Decisions

COMMON QUESTIONS & ANSWERS

Click any question below to see the answer

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RENTAL PROCESS & REQUIREMENTS

What do I need to rent a storage unit?

• Valid government-issued photo ID

• Contact information (phone and email)

• Payment for first month's rent

• $30 deposit

• The entire process takes about 10 minutes!

Do you require a security deposit?

Yes, we require a $30 deposit. You'll also pay your first month's rent and a one-time administration fee. We'll also give you a FREE lock with your rental.

How long does it take to move in?

You can move in the same day! Once you complete the rental agreement (about 10 minutes), you can start moving immediately.

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PAYMENT & BILLING

What payment methods do you accept?

• Cash

• Check

• All major credit cards

• Debit cards

• Automatic monthly billing available

When is rent due?

Rent is due on the 1st of each month. We provide a 5-day grace period before any late fees apply.

Are there any late fees?

We offer a 5-day grace period after your due date. If payment is received after the grace period, a late fee applies. We'll always send reminders to help you avoid fees!

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ACCESS & SECURITY

What are your access hours?

Facility access: 6:00 AM to 9:00 PM, seven days a week

Office hours: Monday-Friday 8:00 AM to 4:00 PM, Saturday 9:00 AM to 12:00 PM

You can access your unit during facility hours even when the office is closed.

How secure is the facility?

• 24/7 video surveillance

• Fully fenced and well-lit

• Regular staff patrols

• Individual unit locks

Do I need my own lock?

You'll need to provide your own lock. We recommend disc locks for maximum security.

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UNIT SIZES & TYPES

What size storage unit do I need?

• 5x10 (50 sq ft) - Closet/studio apartment

• 10x10 (100 sq ft) - 1-bedroom apartment

• 10x15 (150 sq ft) - 2-bedroom apartment

• 10x20 (200 sq ft) - 3-bedroom house

• 10x25 (250 sq ft) - 4-bedroom house

Our staff can help you choose the perfect size!

Can I switch to a different size?

Yes! You can transfer to a different size unit anytime (subject to availability). We'll help coordinate the move to make it easy.

Can I store a vehicle?

Yes! Our larger units (10x20 and 10x25) are perfect for cars, motorcycles, and boats. Call us for availability and specific requirements.

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RULES & RESTRICTIONS

What items are NOT allowed?

• Hazardous materials (gasoline, chemicals)

• Perishable food items

• Living plants or animals

• Illegal items or substances

• Flammable or explosive materials

Is there a minimum rental period?

We offer flexible month-to-month rentals with no long-term commitment. The minimum rental period is one month.

How much notice to move out?

Simply notify us before the end of your current rental month. No penalties or fees for moving out!

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MOVING & STORAGE TIPS

Do you sell moving supplies?

Yes! We have a complete selection including:

• Boxes in all sizes

• Bubble wrap and packing materials

• Tape and dispensers

• Furniture covers

Do you offer truck rentals?

Yes! As an authorized U-Haul dealer, we offer trucks and trailers in various sizes.

Tips for packing my unit?

• Place frequently accessed items near front

• Use shelving to maximize vertical space

• Leave an aisle for easy access

• Store heavy items on bottom

• Label all boxes clearly

STILL HAVE QUESTIONS?

Our friendly staff is here to help with any questions you have!

📞 (931) 967-1421